质量管理八大原则
发布: 2008-11-05 10:09 | 作者: 不祥 | 来源: 领测软件测试网采编 | 查看: 8次 | 进入软件测试论坛讨论
应用以客户为关注焦点通常需要：
· Researching and understanding customer needs and expectations.
调查研究和理解客户的需求和期望。
· Ensuring that the objectives of the organization are linked to customer needs and expectations.
确保把组织目标和客户需求和期望连接起来。
· Communicating customer needs and expectations throughout the organization.
在组织内部全面沟通客户需求和期望。