测量客户满意度，并针对结果采取行动。
· Systematically managing customer relationships.
系统的管理客户关系。
· Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole).
确保在满足客户和其他利益团体之间的平衡。利益团体 例子有组织所有者、员工、供应商、金融机构、当地社团、社会。
Principle 2 Leadership
原则2 领导作用
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
领导为组织建立统一的目的和方向。领导应该创造和维持一个能让员工充分地参与组织目标实现的内部环境。
Key benefits:
关键好处：
· People will understand and be motivated towards the organization’s goals and objectives.
将会让员工理解组织目的和目标，并激励他们向这个方面努力。
· Activities are evaluated, aligned and implemented in a unified way.
将以统一的方式评估、合作和实施各项活动。
· Miscommunication between levels of an organization will be minimized.
将会降低组织各层级之间的沟通误解。
Applying the principle of leadership typically leads to:
应用领导作用原则通常需要：
文章来源于领测软件测试网 https://www.ltesting.net/
